The Building Materials Laboratory operates with a sense of responsibility for the level and quality of services provided in order to ensure full customer satisfaction and gain their trust.

Objectives and principles of the quality policy

The management system of the Laboratory established by the Management of the Institute and the Building Materials Laboratory is in accordance with the requirements of the current edition of the PN-EN ISO/IEC 17025 standard “General requirements for the competence of testing and calibration laboratories”.

The primary goals of the Laboratory are:

• ensuring and maintaining the quality of the research services provided at the highest possible level so that, in the opinion of our Clients, they are competitive on the Polish, European and global markets;
• taking action to expand the scope of research services provided in order to meet the needs expressed by our Clients;
• maintaining the accreditation of the Polish Centre for Accreditation, the authorization of the competent Minister, the status of a notified body and the status of a laboratory registered under the CEN Keymark Certification Scheme.

The Building Materials Laboratory “INSULATION” declares that it pursues these goals guided by the following principles:

• the Laboratory’s activity is based on the high qualifications of its staff, whose competences are continuously improved, among others, through participation in internal and external training;
• ensures and monitors the necessary precision of the tests performed by using measuring equipment that meets the requirements resulting from the scope of the tests performed, subject to metrological control and supervision;
• ensures the reproducibility and repeatability of tests for the research procedures used in the Laboratory by performing validation of measuring equipment and research methods;
• provides services to the Client in a reliable, impartial and independent manner, in accordance with good laboratory practice and ensuring the protection of confidential information about Clients and the protection of their property rights;
• actively responds to the needs reported by Clients to expand the scope of accreditation to include new research areas;
• the test objects provided by the Client and documents prepared on the basis of the test results performed in the Laboratory are covered by insurance;
• strives to make its services competitive in relation to other research laboratories by:
  • high quality of services provided
  • application of justified costs of services provided, satisfying Clients
  • minimizing the time of contract implementation
  • participates in the national accreditation system supervised by the Polish Centre for Accreditation
  • sets measurable quality objectives for the most important elements of the quality policy during management reviews and monitors their implementation
  • participates in comparative interlaboratory studies
  • allows observation of the course of research by independent observers
  • It is not undertaken to conduct research using methods that do not guarantee objectivity or are characterized by low reliability of their results.

FORMAL DECLARATION

The management of the Institute and the Building Materials Laboratory “INSULATION” undertakes to make every effort to apply the principles of good professional practice to ensure high quality of research in the services provided to Clients, and undertakes to:

• policies and objectives are communicated to and understood by Laboratory staff and personnel associated with research activities;
• will make every effort to apply the principles of good professional practice to ensure high quality research in the services provided to Clients, and in particular to:
• the tests performed by the Laboratory were performed in an objective, ethical, impartial, independent manner, free from conflict of interest and free from prejudice;
• the results of the tests performed are reliable, valid and suitable for the intended use and delivered to Customers on a timely basis and in a manner that meets their expectations;
• will meet the Client’s requirements in order to increase their satisfaction, provided that their implementation does not jeopardize the reliability of the results or reduce their credibility;
• will raise the level of services of the Building Materials Laboratory “INSULATION”;
• will comply with the requirements of the PN-EN ISO/IEC 17025:2018-02 standard and continuously improve the effectiveness of the management system, taking into account risks and opportunities;
• will maintain compliance with the accreditation requirements specified in PCA documents and adapt to changes on the terms and within the time limits set by PCA;
• will provide PCA with the conditions and cooperation necessary to verify compliance with accreditation requirements

DIRECTOR OF THE INSTITUTE
(-) dr inż. Marcin M. Kruk

LABORATORY MANAGER
(-) mgr Ewelina Kaputa-Kuc